The Motorola Razr nightmare continues. A week after we purchased and reviewed the foldable phone, the plastic OLED display on our $1,500 device is now peeling apart... at the fold. We always try our best to not be alarmist, but when a giant horizontal air bubble appears literally out of nowhere and starts separating the top lamination and the display panel, we have to wonder why anyone would be optimistic about foldable phones.
A Fold Apart crack and patch
Sometime during my 45-minute train ride from Queens to Manhattan that left at 3:08 p.m. ET, the Razr's display peeled apart at the fold. I have no idea how it happened, but I can promise you it wasn't from impact; the phone was closed in my front jeans pocket the entire ride and there's no visible damage anywhere on the device. (And no, my jeans aren't super tight.)
With the release of the fourth generation of folding phones, it makes sense that Samsung is making this kind of owner-friendly change. After all, display damage is a big deterrent to many people spending $1,000+ on a smartphone. Knowing that this relatively affordable insurance plan now covers cracked screens for next to nothing could be a big step toward pushing folding phones deeper into the mainstream.
An underrun heel and long toe also places stresses on the quarters with each step. The prying forces will separate the hoof wall at the bottom first, and the crack will grow upward. Its edges will spread apart as the horse bears weight.
US user here... happened to my Z Flip 3 also. Pre-ordered it, waited for it to arrive, used it less than 2 months, go to close it one time after normal use and hear a faint "crackling" sound. Open it back up and the center of the screen had that same wide grey fold crack. Yes this happened after closing it like normal! Within minutes a black blob formed at the center pixels around the crack and within hours spread until the entire screen was black! The center crack itself also spread like spider cracks as I frantically tried to get my data off the phone before it went completely black.Sent the Z Flip 3 to Samsung for warranty repair and they "inspected" it and denied it was a warranty repair! They hold my phone hostage while I tried to argue my case and said they have to ship it back unless I pay immediately. I saw online they currently have a "trade in your cracked screen device" for a credit toward a Samsung phone. I asked if I could trade in my cracked screen Z Flip 3 for a much lesser model (S10) and they can just keep the phone I mailed in. Customer service said no my phone isn't eligible and there is nothing they could do for me! Not even a trade with a little $$! Next, they shipped my broken Z Flip 3 back, because the "online payment" link they sent didn't work (self admitted by customer service) but because the phone was "already processed" by the repair department it was going to be shipped back. Nothing they could do.Receive the broken phone and shipped it back to Samsung again a SECOND TIME. 2 weeks with no phone now. 2 more calls on hold with customer service because email payment link is once again not working. Pay the $379 repair fee because they once again investigated it and denied it was a warranty issue.Brand new $999 device lasted 2 MONTHS, then another $379 for a new screen. How long will this one last with regular folding... 3 MONTHS?! Stay away from these phones. I am selling this defected phone ASAP and will be looking to join a class action lawsuit in the US against them. You can find several people like me with this same issue with a simple google search of "Z Flip 3 center screen crack"
Less then a month I had a manufacturing defect... The zfold screen cracked... Called on the 26th of December.... After being on hold for a very long time a talk to a rep about this defect..... They advised me that the closes place to fix my phone was 30 drive away... This place is open only from noon to 5 pm..... this means I have to take off time from work .. So I go there pay for parking just to be told that no one I'm the region has screens because everyone has this problem.... Less then a month I had a manufacturing defect... The zfold screen cracked... Called on the 26th of December.... After being on hold for a very long time a talk to a rep about this defect..... They advised me that the closes place to fix my phone was 30 drive away... This place is open only from noon to 5 pm..... this means I have to take off time from work .. So I go there pay for parking just to be told that no one I'm the region has screens because everyone has this problem.... I live in San Diego California....not this random City in the backwoods. So after taking time off work driving back 30 minutes I call again..... I call the call center.... I talk to a rep....They told me now I have to ship my phone out..... Ii ask to talk to manager... I tell him send me a replacement phone.... He said no..... even if it a defect he cannot do what Apple does....or any cellphone provider would do.... samsung even if it a design flaw....it's my responsibility to do everything....be out of a phone to get it fix..... How does that workout look? This from a company that airlines treated sumsung phones like a bomb 4 years ago because they would catch on fire! I told this manager that I have spent 40$ on screen protector and case... one the case has been installed that you can't use it..... He basically said... ohhh well.. He can do nothing..... I said I can send the phone but can't remove the case... I need my Sim cards I can work.... I am afraid to break the phone due to it being a lemond..... He said to go to Best Buy and the technician can do it for me... He told me they are Samsung certified.... he said he will personally follow up in 2 days.... So I make a opponent on line....drive there and wait 45 minutes.... the technician said he is confused why Samsung sent there because they don't have the parts or the training yet.... So I call samsung customer service again.... because the manager never followed up... I trier to do the Samsung chat.... Explained my problem and ask for a follow up. They put me on hold.... then told me a manager would follow up..... They never did..... I call every day... no call back.... Called yesterday.... the rep to meet would get manager on line....after 30 min I told to get a manager to call me... He called a few hours ago and said he has a manager.... waited 30 minutes and he said apologized for the wait. I ask for a manager to call back. He said he garrenty me that within 2 hours manager would call back... Never got a call. So now over 1o days of having 1800.00 Phone...bought the most expensive phone on the market.... Phone defected....less then a month long.... No place to fix the phone... No spare parts to fix the phone Loose 40$ of screen protector a case Called and talk to many reps that now adds up to 20 hours. Drove 2 Location for nothing Paid for parking Left work to try to get the phone fix... Got lied from representatives and management Refuse to replace the phone.... Basically you pay for something but you use it. Imagine you buy a meal at a restaurant but you can't eat it.... Imagine you buy a car at a dealership but you can't drive it.... Imagine you buy a house but you can't live in it..... How does that make sense? If I bought this phone at AT&t they would give me a replacement same model phone but because you buy it from samsung..... Screw you customer..... I keep reading the option on the phone on line.... it doesn't mention that the screen will break if you open the phone.. Get Outlook for Android I live in San Diego California....not this random City in the backwoods. So after taking time off work driving back 30 minutes I call again..... I call the call center.... I talk to a rep....They told me now I have to ship my phone out..... Ii ask to talk to manager... I tell him send me a replacement phone.... He said no..... even if it a defect he cannot do what Apple does....or any cellphone provider would do.... samsung even if it a design flaw....it's my responsibility to do everything....be out of a phone to get it fix..... How does that workout look? This from a company that airlines treated sumsung phones like a bomb 4 years ago because they would catch on fire! I told this manager that I have spent 40$ on screen protector and case... one the case has been installed that you can't use it..... He basically said... ohhh well.. He can do nothing..... I said I can send the phone but can't remove the case... I need my Sim cards I can work.... I am afraid to break the phone due to it being a lemond..... He said to go to Best Buy and the technician can do it for me... He told me they are Samsung certified.... he said he will personally follow up in 2 days.... So I make a opponent on line....drive there and wait 45 minutes.... the technician said he is confused why Samsung sent there because they don't have the parts or the training yet.... So I call samsung customer service again.... because the manager never followed up... I trier to do the Samsung chat.... Explained my problem and ask for a follow up. They put me on hold.... then told me a manager would follow up..... They never did..... I call every day... no call back.... Called yesterday.... the rep to meet would get manager on line....after 30 min I told to get a manager to call me... He called a few hours ago and said he has a manager.... waited 30 minutes and he said apologized for the wait. I ask for a manager to call back. He said he garrenty me that within 2 hours manager would call back... Never got a call. So now over 1o days of having 1800.00 Phone...bought the most expensive phone on the market.... Phone defected....less then a month long.... No place to fix the phone... No spare parts to fix the phone Loose 40$ of screen protector a case Called and talk to many reps that now adds up to 20 hours. Drove 2 Location for nothing Paid for parking Left work to try to get the phone fix... Got lied from representatives and management Refuse to replace the phone.... Basically you pay for something but you use it. Imagine you buy a meal at a restaurant but you can't eat it.... Imagine you buy a car at a dealership but you can't drive it.... Imagine you buy a house but you can't live in it..... How does that make sense? If I bought this phone at AT&t they would give me a replacement same model phone but because you buy it from samsung..... Screw you customer..... I keep reading the option on the phone on line.... it doesn't mention that the screen will break if you open the phone.. Get Outlook for AndroidThe zfold screen cracked...Called on the 26th of December....After being on hold for a very long time a talk to a rep about this defect..... 2ff7e9595c
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